|
1. How long will it take for my gift to be delivered?
For UK in most instances we can deliver next working day.
For Europe in most instances we recommend you allow 3 working days.
For the rest of the world in most instances we recommend you allow between 4 and 8 working days for standard items, and 3 to 4 weeks for larger items.
2. I'm concerned about security over the internet. Is it safe to shop at Swizzels Matlow Limited/lovehearts.com?
Absolutely. We utilise VeriSign SSL Security on our servers. Barclays Bank plc handle all the credit card transactions.
3. I want to place orders for several different friends, how do I place several orders for different recipients with different personal messages?
Very simple. Shop for one recipient at a time. If you do them all together they will all end up with the same personal greeting.
4. How do I know that my order has been received?
You will receive an email confirming your order and giving you an order number. If you do not receive an email, please email us at customer.support@swizzels-matlow.com
5. What happens if my order arrives damaged?
Swizzels Matlow Limited works hard to ensure that your gift is packaged properly and we apologise for any damaged orders. If your order arrives damaged please contact us by email at customer.support@swizzels-matlow.com and quote your order reference number.
6. When do you charge my credit card?
Your credit card is debited while you are ordering your gift, this allows us to despatch your items as promptly as possible.
7. What forms of payment do you accept?
We accept Mastercard, Visa, Switch and PayPal.
8. Will my e-mail address by given to other companies?
We will use your e-mail address to keep you advised on the progress of your order. We may also send you occasional e-mails informing you of special offers. We will NOT give your e-mail address to other companies.
9. Can you personalise Love Hearts?
We would love to be able to personalise Love Hearts for our customers, and we get a lot of requests asking us to put people's names on them. However, due to the way Love Hearts are made, it's simply not viable.
|
